Coronavirus (COVID-19)

Important information for tenants, partners and supporters

Stay deadly, stay distant and stay informed

We have received confirmation from the Victorian State Government that housing and homelessness services are an essential service during this crisis. In response to the COVID-19 outbreak, we are assessing our systems and operations to make sure we can still deliver our core services with the challenges ahead.

Our phone line 03 9403 2100 is still our central line for inbound calls and is available from 8.30 am - 4.30 pm, Monday to Friday. Press 1 for maintenance or 2 for tenancy enquiries. The afterhours maintenance number operates as usual.

You can contact our teams directly on email and

In the event of a head office closure, we have the capability to work remotely allowing our client services to continue for the foreseeable future.


Changes to how we work  


Please contact us if you are struggling to pay your rent.

No one should become homeless because of Coronavirus. Please contact us if you need assistance.

If you or a household member lose your job or your income is reduced, you may be eligible for a reduction in rent. Please call us on (03) 9403 2100 (press 2 to speak to our tenancy team) or email and ask for a Rent Review. Please be patient as this number is expected to be busy over the coming weeks.


How to keep informed about changes to AHV services

Due to the fast-paced nature of the Covid-19 pandemic and the ongoing changes, you can keep up to date with changes to AHV services by: 

You are encouraged to update your contact details with us in the event we need to call or text you. We will continue to send our newsletter and communications by post.


Contact Details

To our tenants, if you need assistance or have questions please call your Housing Officer or our general line. 

Regarding rent questions or if you have lost income please contact our Rent Review Team on:

Our teams will be able to assist, if you lose your job and your rent is paid through this income, you may be eligible for a rent review.

Regarding maintenance requests, questions or enquires please contact our Maintenance Team directly on:

Please be aware we may need to ask you health and safety questions.


Helpful Resources


There are three points of contact we strongly recommend for access to health updates and services:



Depending on your circumstances – including age and employment status – you may be eligible for extra assistance from the Australian Government. We strongly recommend that you visit to learn more about payments available to those affected by coronavirus. If you cannot access the internet, please call 132 850. Please be patient as this number is expected to be busy over the coming weeks. They payments recently announced by the Commonwealth Government to assist those in need are not be included in calculating your rent.

The Victorian Government have a annouced a State food relief program available to support people who are self-isolating due to COVID-19, have no access to food and essentials and no network of family and friends to
support them. Assistance can be requested by phoning the coronavirus hotline on 1800 675 398.



Keep strong and stay connected. If you need support, there is support out there: