Housing Allocation Information

AHV’s tenants tend to maintain long term, stable tenancies. This means the number of houses that become vacant in any given year is very low. When a property does become vacant, AHV consults the waitlist and matches the appropriate applicant with the property details. Because there are a number of factors that are taken in to consideration when we allocate a property, it is not possible to notify applicants of their position on the waiting list. When an application does reach the top of the list and a suitable property becomes available in the applicant’s preferred area, they are contacted by letter to confirm their eligibility for the property. For more information on how we allocate properties please see the below FAQs.

Frequently Asked Questions

How do I apply for housing?

If you would like to apply for housing through AHV, please complete the Apply for Housing form (link to form above). If you prefer, this form can be sent to you by mail if you call the Client Services Team on 9403 2150.

What documents do I need to provide with my application?

The application form outlines all the necessary documents you need to provide to be eligible for a listing on the AHV waitlist.

All applications must include the following information to be considered a complete application:

  • Income Statement (13 weeks)
  • Two forms of identification for all household members
  • Current bank book or current bank statements
  • Child expectancy form (if you are pregnant)
  • Proof of Aboriginality

Applicants will not be placed on the waiting list until all documentation is provided.

How do I know my application was approved?

When your application has been approved, AHV will send you a letter of confirmation. This will confirm that you are on the waiting list, and will also confirm requests made regarding suburbs and number of bedrooms. The letter will outline the housing offer process, and will explain that AHV is unable to discuss an applicant’s position on the waitlist.

How are properties allocated to applicants?

When a property becomes vacant, AHV consults the waitlist and matches an applicant with the property details, confirming that it has a suitable number of bedrooms and is in the applicant’s requested suburb, or as close as possible.

How long will I be on the waitlist for?

Unfortunately AHV cannot accurately advise you how long you will be on the waitlist. We rely on properties becoming vacant and turnover in most areas is extremely low.

When your application reaches the top of the waiting list and a suitable property becomes available in your preferred area, you will be contacted by letter to reassess your eligibility for the property.

Please ensure you keep your address and telephone number current with our organisation so you can be contacted. If there is no response to the letter of offer sent, your application will be removed from the waiting list.

What position am I on the waitlist?

We are also unable to advise you of your position on the waiting list as this can change daily.

When your application reaches the top of the waiting list and a suitable property becomes available in your preferred area, you will be contacted by letter to reassess your eligibility for the property.

Please ensure you keep your address and telephone number current with our organisation so you can be contacted. If there is no response to the letter of offer sent, your application will be removed from the waiting list.

How will I be notified when a property becomes available?

If an appropriate property becomes available, a letter of offer will be sent to you, to which you have three days to respond. If you do not respond within this three-day period, you will be removed from the waitlist. Please ensure your contact details are up-to-date.

How will I be approved to move into the property?

Once you have responded to a letter of offer, you will be required to provide 13 weeks of pay slips or equivalent evidence of your income, and provide banking details for all occupants who earn an income. Your application will be reviewed again by AHV, and once it is approved, the address details of the property will be provided.

At this stage, you are able to view the property and accept or decline the offer. You are able to refuse a property twice and remain on the waitlist if the reason for refusal is reasonable. If the reason is not considered reasonable, you will be removed from the waitlist.

If you accept the property, any required maintenance works will be carried out, and your application will be given to a Housing Officer to organise signing you up as a tenant.

What is priority housing?

The 'Priority Housing' category is intended to identify a person who is deemed to have a higher urgency for housing than a general application. Applicants can be eligible for priority housing if they can demonstrate their current housing situation fits within one of the following categories:

  1. Insecure housing
  2. Inappropriate housing
    • Severe over-crowding
    • Unsuitable housing
    • Family reunification
  3. Unsafe housing
    • Family violence
    • Serious threat of physical danger
  4. Urgent medical needs
  5. Supported housing
  6. Homelessness

Why have I been removed from the waitlist?

If you have been removed from the AHV housing waitlist, it is most likely due to one of the following reasons:

  1. Failure to respond to AHV letters:
    • This is classed as no contact. It is the applicant’s responsibility to ensure they have provided AHV with current contact numbers and addresses.
  2. Not providing adequate documentation:
    • In this case, AHV will send a request for further documentation that will state which documents you need to provide. Applicants who do not provide the requested documentation will receive a final notice letter. From this point, applicants have 30 days to respond before their application is deemed ineligible.
  3. Harassment or abusive behavior:
    • AHV understands your need for secure long-term housing, and that it can be a long and frustrating wait for you and your family. However, AHV will not tolerate continual harassment of or abusive behaviour toward its staff.