Feedback & Complaints

AHV will:

  • Treat you with respect and dignity by providing a service that is friendly, fair and sensitive to your needs;
  • Listen to you carefully and be helpful and respectful;
  • Provide you with information so that you can make informed choices about your housing options;
  • Engage with you regarding your tenancy in a safe and non-threatening environment;
  • Respect your privacy and keep your personal information confidential;
  • Not release information to other external bodies unless required to by law or by agreement with you;
  • Respond to your queries as quickly as possible;
  • Refer you to other agencies if we cannot assist you.

AHV welcomes your feedback. If you have a comment, please use the form below.


Appeals

Please use the form below