AHV Careers

Aboriginal Community Home Connect Program - Team Leader

  • Work Type/s: Full time, part time and casual opportunities, 6 month contract
  • Location: Based in Melbourne (North Fitzroy)
  • Applications close: 29 January 2021

Reporting to the Manager, Aboriginal Community Home Connect, this position will play a key leadership role in working with Aboriginal children and families. The role will maintain a front line management role and will be responsible for leading and supporting a team Aboriginal Home Connect consultants supporting AHV and Aboriginal public housing tenants. In addition to supervising a team, the Team Leader will also have their own client caseload based on complexity of need.

The Team Leader will be involved with the following areas:

  • Lead and support the Aboriginal Home Connect consultants to deliver program objectives;
  • Inspire, motivate and manage a team of consultant’s ensuring that the service provided is client centered;
  • Provide client focused, case managed support to tenants in AHV and Aboriginal public housing tenants;
  • Assess the clients circumstances and safety requirements through informed and confidential discussions;
  • Refer, liaise and support the client and family members in assessing appropriate services
  • Knowledge of and focus on quality assurance and continuous improvement;
  • Support the establishment of positive social connection via  phone calls and the ability to have a yarn with Aboriginal social housing households;
  • Coordinating the case load of your team in the Aboriginal Home Community Connect project;
  • Provide plain English information on and access to, resources and support;
  • In addition to supervising a small team, the Team Leader will also have their own client caseload;
  • Gather information on issues impacting on Aboriginal tenants and providing aggregated data to policy makers and program managers;
  • Work with the Manager, aggregating monthly data for consideration by the COVID-19 Aboriginal Task Force, so that issues can be identified and action taken;
  • Minimise the negative impact on Aboriginal people of post COVID-19 economic contraction.
  • Inform future strategies should a COVID ‘like’ event occur in the future;
  • Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills.
  • Exercise a duty of care to work, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.

We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):

  • Relevant experience within the Community Services Sector specifically the Aboriginal and Torres Strait Islander community;
  • Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people
  • Experience in a leadership role, managing time,  organizing work schedules and training staff will be highly regarded
  • Experience in case management of clients with complex needs;
  • Experience delivering support and or referral of services via telephone will be highly regarded
  • High level interpersonal and communication skills, including the ability to work collaboratively within and across teams to ensure the completion of common goals;
  • Demonstrated ability to clearly and concisely present information both in writing and verbally, together with the ability to communicate complex concepts to a broad audience.
  • Demonstrated analytical, problem solving and negotiation skills, particularly when working with a diverse range of stakeholders.
  • Demonstrated experience in working in crisis response initial assessment, including the ability to remain calm, positive and task focused
  • Ability to identify and assess family violence risk; to complete safety planning and priorities safety of women and children.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

A relevant tertiary qualification or experience is preferred. A current Victorian driver’s licence is required. 

A National Police Records Check and a Working with Children Check are required for this position.

This position will be based in our North Fitzroy office when COVID-19 restrictions allow us, but will be working from home until further notice.

To apply, please submit a resume and cover letter addressing the key selection criteria in the attached Position Description by COB 29 January 2021. 

Applications should be sent to jobs@ahvic.org.au using the subject line: ACHCP Team Leader.

Please direct enquiries about the position to Louise Carey on 0491 732 321.

Team Leader – Aboriginal Community Home Connect Program PD

Aboriginal Community Home Connect Program - Intake Coordinator

  • Work Type/s: Full time, part time and casual opportunities, 6 month contract
  • Location: Based in Melbourne (North Fitzroy)
  • Applications close: 29 January 2021

Reporting to the Manager, Aboriginal Community Home Connect, this position will develop relevant policy, processes and service information; triage new referrals and respond to complex issues; engage in service planning; coordinate referrals; and work collaboratively with the Aboriginal Community Home Connect team to support risk assessment and planning.

The Intake Coordinator will be involved with the following areas:

  • Provide a first point of contact and conduct initial telephone screening for AHV households and Aboriginal public housing households;
  • Determine complexity and urgency of response required and action accordingly;
  • Undertake initial Identification and assessment of families at risk of family violence, and prioritising the safety of woman and children;
  • Undertake welfare checks, including physical and mental health, financial, housing;
  • Support the establishment of positive social connection via  phone calls and the ability to have a yarn with Aboriginal social housing households;
  • Coordinating the case load of the other members of the Aboriginal Home Community Connect project;
  • Provide plain English information on and access to, resources and support;
  • Gather information on issues impacting on Aboriginal tenants and providing aggregated data to policy makers and program managers;
  • Work with the Manager, aggregating monthly data for consideration by the COVID-19 Aboriginal Task Force, so that issues can be identified and action taken;
  • Minimise the negative impact on Aboriginal people of post COVID-19 economic contraction.
  • Inform future strategies should a COVID ‘like’ event occur in the future.
  • Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills.
  • Exercise a duty of care to work, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.

We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):

  • Relevant experience within the Community Services Sector specifically the Aboriginal and Torres Strait Islander community.
  • Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
  • High level interpersonal and communication skills, including the ability to work collaboratively within and across teams to ensure the completion of common goals.
  • Demonstrated ability to clearly and concisely present information both in writing and verbally, together with the ability to communicate complex concepts to a broad audience.
  • Demonstrated analytical, problem solving and negotiation skills, particularly when working with a diverse range of stakeholders.
  • Demonstrated experience in working in crisis response initial assessment, including the ability to remain calm, positive and task focused
  • Ability to identify and assess family violence risk; to complete safety planning and priorities safety of women and children.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

A relevant tertiary qualification or experience is preferred.

A National Police Records Check and a Working with Children Check are required for this position.

This position will be based in our North Fitzroy office when COVID-19 restrictions allow us, but will be working from home until further notice.

To apply, please submit a resume and cover letter addressing the key selection criteria in the attached Position Description by COB 29 January 2021. 

Applications should be sent to jobs@ahvic.org.au using the subject line: ACHCP Intake Coordinator.

Please direct enquiries about the position to Louise Carey on 0491 732 321.

Aboriginal Community Home Connect Program - Intake Coordinator PD

Aboriginal Community Home Connect Program - Consultant

  • Work Type/s: Full time, part time and casual opportunities, 6 month contract
  • Location: Based in Melbourne (North Fitzroy)
  • Applications close: 29 January 2021

Reporting to the Team Leader, Aboriginal Community Home Connect, this position will play a key role in working with Aboriginal children and families. The role will  provide client focused, case managed support to AHV and Aboriginal public housing tenants. The program will connect with our client base to maintain positive social connection, prevent escalation of issues by identifying housing, households and personal stressors and ensure that service system support is provided. The incumbent will engage in service planning; coordinate referrals; and work collaboratively with the Aboriginal Community Home Connect team to support risk assessment and planning.

By intervening early and maintaining social and community connection, the project will minimise negative long-term outcomes such as engagement with child protection services, homelessness services and the justice system, while supporting referral and access to health and community services, as required.

The Consultant will be involved with the following areas:

  • Undertake welfare checks by phone or internet, including physical and mental health, financial, housing;
  • Provide client focused, case managed support to tenants in AHV and Aboriginal public housing tenants;
  • Assess the client’s circumstances and safety requirements through informed and confidential discussions;
  • Refer, liaise and support the client and family members in assessing appropriate services
  • Support the establishment of positive social connection via  phone calls and the ability to have a yarn with Aboriginal social housing households;
  • Coordinating the case load of your team in the  Aboriginal Home Community Connect project;
  • Provide plain English information on and access to, resources and support;
  • Gather information on issues impacting on Aboriginal tenants and providing aggregated data to policy makers and program managers;
  • Work with the Team Leader, aggregating monthly data for consideration by the COVID-19 Aboriginal Task Force, so that issues can be identified and action taken;
  • Minimise the negative impact on Aboriginal people of post COVID-19 economic contraction.
  • Inform future strategies should a COVID ‘like’ event occur in the future;
  • Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills.
  • Exercise a duty of care to work, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.

We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):

  • Relevant experience within the Community Services Sector specifically the Aboriginal and Torres Strait Islander community.
  • Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
  • Experience in case management of clients with complex needs;
  • Experience in delivering support and or referral of services via telephone will be highly regarded.
  • High level interpersonal and communication skills, including the ability to work collaboratively within and across teams to ensure the completion of common goals.
  • Demonstrated ability to clearly and concisely present information both in writing and verbally, together with the ability to communicate complex concepts to a broad audience.
  • Demonstrated analytical, problem solving and negotiation skills, particularly when working with a diverse range of stakeholders.
  • Demonstrated experience in working in crisis response initial assessment, including the ability to remain calm, positive and task focused
  • Ability to identify and assess family violence risk; to complete safety planning and priorities safety of women and children.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

A relevant tertiary qualification or experience is preferred.

A National Police Records Check and a Working with Children Check are required for this position.

This position will be based in our North Fitzroy office when COVID-19 restrictions allow us, but will be working from home until further notice.

To apply, please submit a resume and cover letter addressing the key selection criteria in the attached Position Description by COB 29 January 2021. 

Applications should be sent to jobs@ahvic.org.au using the subject line: ACHCP Consultant.

Please direct enquiries about the position to Louise Carey on 0491 732 321.

Aboriginal Community Home Connect Program - Consultant PD

Aboriginal Community Home Connect Program - Project Officer

  • Work Type/s: Full time, part time and casual opportunities, 6 month contract
  • Location: Based in Melbourne (North Fitzroy)
  • Applications close: 29 January 2021

Reporting to the Manager, Aboriginal Community Home Connect, this position will support the development of relevant policy, processes and service information; writing and publishing training and referral manuals and database management. This position will also assist in the implementation of the sales and marketing strategy and the employment of Aboriginal Home Connect Team leaders and consultants. The incumbent will also provide administration support to the Manager of the project.

By intervening early and maintaining social and community connection, the project will minimise negative long-term outcomes such as engagement with child protection services, homelessness services and the justice system, while supporting referral and access to health and community services, as required.

The Project Officer will be involved with the following areas:

  • Work with the Manager, aggregating monthly data for consideration by the COVID-19 Aboriginal Task Force, so that issues can be identified and action taken;
  • Minimise the negative impact on Aboriginal people of post COVID-19 economic contraction.
  • Inform future strategies should a COVID ‘like’ event occur in the future;
  • Support the Manager of the Aboriginal Home Community Connect with administration duties including support in the employment, training and on-boarding of Program team members;
  • Project work including the implementation of the marketing strategy, the preparation of training manuals, referral manuals and ensuring the database is continually updated with accurate data.
  • Support the development of relevant policy, processes and service information
  • Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills.
  • Exercise a duty of care to work, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.

We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):

  • Relevant experience within the Community Services Sector specifically the Aboriginal and Torres Strait Islander community.
  • Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
  • High level interpersonal and communication skills, including the ability to work collaboratively within and across teams to ensure the completion of common goals.
  • Demonstrated ability to clearly and concisely present information both in writing and verbally, together with the ability to communicate complex concepts to a broad audience.  
  • Strong administration skills, strong attention to detail including significant experience in database usage, PowerPoint and writing, publishing and coordinating manuals.
  • Strong communications and marketing skills highly desirable
  • Highly organised with the ability to work on multiple tasks, manage competing priorities and work under pressure to meet deadlines.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

A relevant tertiary qualification or experience is preferred.

A National Police Records Check and a Working with Children Check are required for this position.

This position will be based in our North Fitzroy office when COVID-19 restrictions allow us, but will be working from home until further notice.

To apply, please submit a resume and cover letter addressing the key selection criteria in the attached Position Description by COB 29 January 2021.

Applications should be sent to jobs@ahvic.org.au using the subject line: ACHCP Project Officer.

Please direct enquiries about the position to Louise Carey on 0491 732 321.

Aboriginal Community Home Connect Program - Project Officer PD

Aboriginal Private Rental Assistance Program State-wide Coordinator

  • Work Type/s: Full time, 24 month contract
  • Location: Based in Melbourne (North Fitzroy)
  • Applications close: 29 January 2021


Open to Aboriginal and Torres Strait Islander applicants only

The Aboriginal Private Rental Assistance Program (APRAP) will operate from Aboriginal Community Controlled Organisations in five Victorian DHHS local areas based on highest demand from Aboriginal households seeking homelessness services. The key elements of the APRAP program include:

  • APRAP State-wide Coordinator – Drives and supports the implementation of the program and undertakes capacity building activities that will enhance practice and support positive outcomes for Aboriginal households sustaining or entering into private rental. (This position)
  • Aboriginal Private Rental Brokers – improves and maintains access to private rental housing for clients by bringing sound knowledge of the private rental market. They administer the brokerage funds, build relationships with the private rental sector and are predominately office-based.
  • APRAP Plus Staff – Outreach positions working alongside the APRAP broker that provide extra, targeted support for people living in private rental to establish or maintain their tenancy.
  • APRAP Brokerage – flexible funding that can be tailored to the needs of the household. Uses includes; rent in advance, bond, storage and removals.

The APRAP State-wide Coordinator (APRAP Coordinator) has overarching responsibility for the co-ordination and implementation of the Aboriginal Private Rental Assistance Program. The position ensures strong communication and collaboration across the network of APRAP brokers and APRAP plus staff; builds capacity across the program; develops and disseminates resources to improve performance; strengthens program consistency and effectiveness; and ensures responsiveness to Aboriginal program users.  It will also be an important source of advice for policy development and advocacy.

The APRAP Coordinator’s activities are central to the delivery of strategic action 3.1 of Mana-na worn-tyeen maar-takoort, “to increase uptake of Private Rental”. The APRAP program is a fundamental program response to reducing Aboriginal homelessness in Victoria.

We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):

  • Awareness and appreciation of Aboriginal communities and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people. 
  • Proven ability to manage, supervise and provide leadership to a small team. 
  • Experience in housing management or programs and knowledge of the private rental market.
  • Understanding of residential tenancy legislation and regulations.
  • Experience working effectively with clients with complex needs.
  • Demonstrated ability to effectively and confidently manage conflict. 
  • Excellent communication skills, both verbal and written. 
  • High-level interpersonal skills, with a demonstrated capacity to work collaboratively with peers, staff and other stakeholders, and exercise influence in a range of contexts. 
  • Ability to work independently, including capacity to exercise effective personal judgement. 

This position is based in our North Fitzroy office.

A current Victorian driver’s license, National Police records check and a Working with Children Check are required for this position.

This position is open to Aboriginal and Torres Strait Islander applicants only.

To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 29 January 2021.

Applications should be sent to jobs@ahvic.org.au with the subject line: APRAP Statewide Coordinator.

Please direct enquiries about the position to Louise Carey on 0491 732 321.

State-wide Coordinator PD