AHV Careers
AHV Talent Community
Hello! We'd love for you to connect with us!
Quality, Risk & Compliance Officer
- Work Type/s: Full time, 12 month contract
- Location: Based in Melbourne (Fitzroy North)
- Applications close: 14 October 2022
The purpose of the Quality, Risk and Compliance Officer is to coordinate the development, implementation and evaluation of AHVs Organisational Quality and Safety framework (OQS).
The Quality and Safety frameworks relevant to this role will include:
- Risk Management
- Continuous Quality Improvement
- Governance
- Planning Management
- Compliance Management
The remaining elements of the Quality and Safety Framework (such as Human Resources, Finance, ICT/IM etc) will be managed externally to the role, but the position will be tasked with linking all elements together.
This role will support AHV in its contribution to self-determination and self-management by ensuring that the organisation is able to formalise and systematise all aspects of AHVs OQS
We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):
- Awareness and appreciation of Australian Indigenous societies and cultures and an understanding of the issues affecting Indigenous people in contemporary Australia and the diversity of circumstances of Indigenous people.
- Experience in implementing an OQS framework in an Aboriginal Community Controlled Organisation or housing provider.
- Ability to champion and engage staff and Executive to actively participate in the OQS Framework
- Highly organised with the ability to work on multiple tasks and manage competing priorities.
- The ability to clearly and concisely present information both in writing and verbally, together with the ability to communicate complex concepts to a broad audience.
- Ability to provide high quality customer service to internal and external stakeholders, maintaining professional relationships at all times.
- Ability to work effectively as part of a team in a professional and ethical manner under pressure and to tight deadlines
- Understanding of the specific issues organisations need to address to communicate effectively with the Victorian Aboriginal community and local elders.
- High level understanding and use of standard office software including email, Microsoft Office experience in delivering projects within agreed timeframes.
This position will be based in our Fitzroy North office when COVID-19 restrictions allow us, but will be working from home until further notice.
To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 14 October 2022.
Applications should be sent to jobs@ahvic.org.au with the subject line: Quality, Risk and Compliance Officer.
Please direct enquiries about the position to Maria on 0431 440 937.
Life Coach
- Work Type/s: Full Time, maximum term contract
- Location: Based in Melbourne (Fitzroy North)
- Applications close: 30 September 2022
This position is open to Aboriginal and Torres Strait Islander applicants only
We are seeking applications from highly motivated, reliable people who are keen to work in an Aboriginal organisation that is taking the next step towards self-determination and self-management by ensuring that the organisation is able to maintain a sustainable and financially viable housing portfolio across Victoria for Aboriginal people.
The Life Coach reports to the Team Leader Wellbeing Programs and will work to actively engage AHV’s households in the project by working with renters to identify their aspirations, and to assist them to build self-confidence and to advance their aspirations.
The Life Coach will:
- Engage households and provide opportunities for renters to reach their aspirations and goals
- Connect renters and agencies
- Mentor and assist people with referrals to other services as required
- Work collaboratively with a broad range of community services
We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills:
- Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
- Knowledge and experience of working with individuals and families in needs assessment
- Ability to engage, support and motivate individuals groups and service providers
- Excellent communications skills
- Collaborative and coordinated approach to finding solutions to challenges
- Extensive Life experience and empathy for others experiences
- Demonstrated analytical, problem solving and negotiation skills with a diverse range of stakeholders
- Highly organised with ability to work on multiple tasks, with competing priorities and work under pressure to meet deadlines.
This position is open to Aboriginal and Torres Strait Islander applicants only
Position based at our Fitzroy North office with travel required.
To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 30 September 2022.
Email applications and enquiries to jobs@ahvic.org.au.
Housing Officer
- Work Type/s: full time, 12 month contract
- Location: Melbourne (Fitzroy North)
- Applications close: COB 30 September 2022
We are seeking applications from highly motivated, reliable people who are keen to work in an organisation that is working to maintain a sustainable and financially viable housing portfolio across Victoria for Aboriginal people.
The role of the Housing Officer (HO) is critical in establishing sustainable tenancies with AHV's client base. Working within the framework of the Residential Tenancies Act 1997 (Vic) and AHV’s policies and guidelines, the HO is responsible for property management duties, including sign up of new tenants, rent payment, arrears management, terminated tenants and vacated properties. The HO is also critical in building relationships with support services to assist clients and support community capacity building.
Key attributes and skills required for the role include:
- Resilience and empathy
- Sound judgement skills
- Initiative and prioritisation skills
- Collaboration and team work
- Confidence in using a range of IT systems
- Written and verbal communication skills
- A current Victorian driver’s license, National Police records check and a Working with Children Check.
Previous Housing Association experience preferred.
In return we offer:
- A competitive remuneration and generous salary packaging benefits that increase your take home pay
- An organisation that is genuine about kindness, compassion, courtesy and dignity
- Job satisfaction from making a difference every day
- A friendly and supportive work environment.
Experience working with Aboriginal and Torres Strait Islander communities will be well regarded but we will fully support the cultural development of an experienced Housing Officer looking to broaden their community experience.
Position based at our Fitzroy North office with travel required.
To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 30 September 2022.
Email applications and enquiries to jobs@ahvic.org.au
Client Services Officer - Maintenance
- Work Type/s: full time, 12 month contract
- Location: Fitzroy North
- Applications close: 23 September 2022
Client Services Officer (Maintenance) is part of the Maintenance team that is located in the Assets and Development Division. The Assets and Development Division is responsible for the delivery of a range of services including client enquiries, managing waiting lists, allocations, rent payment, arrears, property management and maintenance works and life skills support.
Reporting to the Maintenance Administration Coordinator, the Client Service Officer works within the maintenance team focussing on maintenance issues. The role operates in a scheduled environment.
KEY RESPONSIBILITIES
- Be the first point of contact for all tenant telephone enquiries providing a professional, courteous and responsive service, including obtaining and providing accurate and relevant information to tenants, redirecting calls and forwarding messages promptly and accurately to relevant staff.
- Responding to and actioning telephone and email tenant enquiries consistent with AHV policies and procedures resolving these where possible within the level of CSO delegation or providing appropriate referral to other AHV staff.
- Use AHV systems to accurately record tenant and other information and search for up to date information.
- Work in collaboration with other AHV staff, particularly housing officers and property compliance officers and assist other team members in projects and activities.
- Identify opportunities for improvement in client service systems and processes.
- Provide a high level of administrative assistance including written correspondence to tenants to seek information and advice around maintenance outcomes.
- Comply with AHV’s policies and procedures at all times.
- Prioritise work and manage working time to ensure efficient productivity.
- Exercise a duty of care to work safely, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.
- Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills base.
This position will be based in our Fitzroy North office and working from home when required.
To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 23 September 2022.
Applications should be sent to jobs@ahvic.org.au using the subject line: Client Services Officer
Please direct enquiries about the position to Bruno on 0427 077 931.
Manager Community Housing
- Work Type/s: full time, ongoing contract
- Location: Based in Melbourne (Fitzroy North)
- Applications close: 30 September 2022
This position is open to Aboriginal and Torres Strait Islander candidates only.
The Manager Community Housing is responsible for leading the delivery of tenancy services to ensure tenancies are culturally appropriate, consistently managed and sustained; direct client services and support are targeted and effective; and clients are effectively supported to access more complex services and support.
The Manager Community Housing has management oversight of three Senior Housing Officers and an Allocations Coordinator and is responsible for the leadership, development and performance of these staff to ensure excellence in service delivery and tenancy management functions.
KEY RESPONSIBILITIES
- Oversee the effective operations of the Tenancy team to ensure that AHV’s tenancy services are client focussed and designed to achieve sustainable tenancies delivering agreed outcomes on time.
- Oversee the effective operations of tenancy and client services to ensure tenancies are culturally appropriate, consistently allocated, maintained and sustained; direct client services and support are targeted and effective; and clients are effectively supported to access more complex services and support.
- Oversee a consistent culturally safe and appropriate approach to meeting AHV’s obligations to renters and compliance and enforcement of renters of tenancy obligations under the Residential Tenancies Act and relevant AHV policies and procedures.
- Develop tenancy procedures and guidelines to support work practice
- Monitor and report on individual and team performance based on service priorities and program requirements to ensure service delivery commitments are met.
- Comply with relevant policy and legislation in relation to the Housing Act, Residential Tenancies Act, and including work health and safety, equity and diversity.
- Work closely with the Assets and Development, Finance, Strategy and Performance, and Human Resources/Organisational Development teams; to ensure a strategic, integrated and accountable approach to tenancy implementation, and staff development and leadership.
- Champion and contribute to the execution of AHVs annual business plan and strategic priorities.
- Develop and maintain community relationships that support and respond to tenant needs.
- Promote AHV through participation in a range of external networks and partnerships.
- Establish and maintain relationships with key partners including police, health, local members of parliament, other government and non-government service providers to promote and identify opportunities for better outcomes for AHV clients.
- Provide high level advice on policy and effective delivery of tenancy services including allocations, tenancy management, arrears management, complaint management, rent reviews and maintenance management.
- Identify opportunities and solutions, challenges and emerging issues facing AHV and champion and lead agreed responses across the organisation.
- Contribute to business and performance planning at all levels and plan activities and projects to ensure AHV meets broader planning and service commitments.
- Provide advice and support to the Director Aboriginal Housing Services to ensure performance outcomes are achieved.
This position is open to Aboriginal and Torres Strait Islander candidates only.
This position will be based in our Fitzroy North office and working from home when required.
To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 30 September 2022.
Applications should be sent to jobs@ahvic.org.au using the subject line: Manager Community Housing
Please direct enquiries about the position to Rian on 0459 100 313.
Housing Services Administration Officer
- Work Type/s: full time, 12 month contract
- Location: Fitzroy North
- Applications close: COB 30 September 2022
This position is open to Aboriginal and Torres Strait Islander candidates only.
The Housing Services Administration Officer role is to develop knowledge and expertise in Allocations and Housing Management, and to become skilled and responsible for the allocations of AHV properties. You will also be responsible for delivering high quality customer service to our renters, and to provide cover for allocations officer and other housing officers in their absence.
The role is required to build relationships with support services across the State to assist clients and support community capacity building.
KEY RESPONSIBILITIES
- Under the guidance of the State Manager Community Housing and Allocations Officer, obtain practical knowledge of the duties of the allocations and Housing Officers by assisting the Tenancy Services team in administration, leading to the opportunity to backfill the functions of the Allocations Officer and Housing Officers.
- Participate in a learning and development program that will include a mix of on-the-job coaching and attending formal training courses.
- Provide quality customer service to Aboriginal clients taking into consideration their individual social, welfare, financial and cultural needs. This includes linking renters with relevant internal and external support services.
- Establish and maintain strong relationships with renters and external agencies to achieve tenancies that are sustained and successful.
- Respond to all phone and written enquiries regarding tenancy applications and allocations, including priority enquiries and provide advice to renters in relation to eligibility.
- Follow up with applicants for completion of all required paperwork ensuring establishment of an effective date of application.
- Review applications for outstanding AHV debts and arrange payment plans prior to the offer of housing.
- Work through appropriate processes with renters to sustain their tenancy.
- Ensure all information is entered into SDM accurately and in a timely way.
- Attend and contribute to team and other relevant staff meetings.
This position is open to Aboriginal and Torres Strait Islander candidates only.
This position will be based in our Fitzroy North office and working from home when required.
To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 30 September 2022.
Applications should be sent to jobs@ahvic.org.au using the subject line: Housing Services Administration Officer
Please direct enquiries about the position to Rian on 0459 100 313.
Aboriginal Private Rental Assistance Program (APRAP) Statewide Coordinator
- Work Type/s: Full time, 12 month contract
- Location: Based in Melbourne (Fitzroy North)
- Applications close: 30 September 2022
Open to Aboriginal and Torres Strait Islander applicants only
The Aboriginal Private Rental Assistance Program will operate from Aboriginal Community Controlled Organisations in five Victorian DHHS local areas based on highest demand from Aboriginal households seeking homelessness services. The key elements of the APRAP program include:
- APRAP Statewide Coordinator – Drives and supports the implementation of the program and undertakes capacity building activities that will enhance practice and support positive outcomes for Aboriginal households sustaining or entering into private rental. (This position)
- Aboriginal Private Rental Brokers – improves and maintains access to private rental housing for clients by bringing sound knowledge of the private rental market. They administer the brokerage funds, build relationships with the private rental sector and are predominately office-based.
- APRAP Plus Staff – Outreach positions working alongside the APRAP broker that provide extra, targeted support for people living in private rental to establish or maintain their tenancy.
- APRAP Brokerage – flexible funding that can be tailored to the needs of the household. Uses includes; rent in advance, bond, storage and removals.
The APRAP Statewide Coordinator has overarching responsibility for the co-ordination and implementation of the Aboriginal Private Rental Assistance Program. The position ensures: strong communication and collaboration across the network of APRAP brokers and APRAP plus staff; builds capacity across the program; develops and disseminates resources to improve performance; strengthens program consistency and effectiveness; and ensures responsiveness to Aboriginal program users. It will also be an important source of advice for policy development and advocacy.
The APRAP Coordinator’s activities are central to the delivery of strategic action 3.1 of Mana-na worn-tyeen maar-takoort: “to increase uptake of Private Rental”. The APRAP program is a fundamental program response to reducing Aboriginal homelessness in Victoria.
We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):
- Awareness and appreciation of Aboriginal communities and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
- Proven ability to manage, supervise and provide leadership to a small team.
- Experience in housing management or programs and knowledge of the private rental market.
- Understanding of residential tenancy legislation and regulations.
- Experience working effectively with clients with complex needs.
- Demonstrated ability to effectively and confidently manage conflict.
- Excellent communication skills, both verbal and written.
- High level interpersonal skills, with a demonstrated capacity to work collaboratively with peers, staff and other stakeholders, and exercise influence in a range of contexts.
- Ability to work independently, including capacity to exercise effective personal judgement.
This position is open to Aboriginal and Torres Strait Islander applicants only.
This position will be based in our Fitzroy North office when COVID-19 restrictions allow us, but will be working from home until further notice.
To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 30 September 2022.
Applications should be sent to jobs@ahvic.org.au with the subject line: APRAP Statewide Coordinator.
Please direct enquiries about the position to jobs@ahvic.org.au.
Expression of Interest for Board Directorships
AHV maintains a mix of Directors on the Board from different backgrounds, with complementary skills and experience in the areas of business, governance, asset management, law, finance and accounting, communications, and social housing and Aboriginal community controlled sectors.
AHV is undertaking an open expression of interest (EOI) process, to attract suitably qualified candidates for future directorships on the AHV Board. We are particularly interested in seeking Aboriginal candidates, including Aboriginal women.
We are intending to establish a register of interested candidates who have been assessed as demonstrating the potential skills and attributes required, for nomination to Director vacancies as they become available. Wherever possible, AHV will seek to appoint Aboriginal candidates but we recognise this may not always be possible.
An EOI information pack is available that provides details on the EOI process, and the skills and attributes for selection of candidates. An EOI form is also included.
A copy of the EOI pack is available by contacting Georgie Larkins, Secretariat Policy Officer at AHV via email: georgie.l@ahvic.org.au.
Interested potential candidates are requested to complete and return the EOI form.